Terms of Business

Last updated: 16 August 2026

These terms govern the supply of website design, development and maintenance services by ARTUX. They apply to every engagement unless we have agreed something different with you in writing.

1. Who we are

Trading name

ARTUX, a sole trader business

Contact

enquiries@artux.co.uk

In these terms, "we" and "us" mean ARTUX; "you" means the client commissioning the work.

2. Quotes and forming a contract

Prices shown on our website are indicative and describe our standard plans. A quote for your specific project is given after an initial call and is valid for 30 days from the date it is issued.

A contract is formed when you confirm acceptance of a quote in writing (email is sufficient) and, where a deposit applies, when that deposit is received. Website content, page counts and features are as set out in the accepted quote. Anything not listed there is outside the agreed scope.

3. Plans, fees and what they include

Our published plans at the date of these terms are:

• Refactor: a one-off fee to refactor and modernise an existing website. No recurring charge.
• Standard: a build fee plus a monthly fee, covering a static website of the agreed number of pages, built using your existing branding.
• Premium: a build fee plus a monthly fee, covering everything in Standard together with brand identity design and the dynamic features set out in your quote, such as logins, bookings, newsletters or payments. Premium is quoted from a starting price, since the work varies with the features required.

Current prices are those shown on our website at the time your quote is issued. Promotional or discounted prices apply only while advertised and only to quotes issued during that period.

We are not currently VAT registered, so no VAT is charged.

Monthly fees

Monthly fees cover hosting, domain and SSL management, security updates, uptime monitoring and minor content changes. They begin on the date the site goes live and are payable monthly in advance. Monthly fees do not cover new pages, redesigns, new functionality or third-party costs, which are quoted separately.

We may review monthly fees no more than once in any 12-month period, giving you at least 30 days written notice. If you do not accept a revision, you may cancel the monthly service under clause 9.

4. Payment terms

• Where a deposit applies, work begins once it has cleared. Deposits are non-refundable once work has started, except where we are at fault.
• The balance of any build fee is due on completion, before the site is deployed to your live domain.
• Invoices are payable within 7 days of the invoice date.
• We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• If an invoice remains unpaid 14 days after its due date, we may suspend the site and associated services after giving you notice.

5. What we need from you

Delivery timescales assume you supply what we need promptly. You agree to provide:

• text, images, logos and any other content, in a usable format;
• access to domains, hosting or third-party accounts where required;
• a single named point of contact with authority to approve work;
• feedback and approvals within 5 working days of being asked.

You confirm that you own, or have permission to use, all content you supply, and that it does not infringe anyone else's rights or break the law. You agree to indemnify us against claims arising from content you provided.

Where delays are caused by content or approvals not arriving, timescales extend accordingly and we are not liable for the resulting delay.

6. Revisions and scope

Each project includes two rounds of revisions at the design stage and one round after build, unless your quote says otherwise. Requests that go beyond the agreed scope (additional pages, new features, a change of design direction after approval) are quoted separately and require your written agreement before we proceed.

7. Timescales

Indicative timescales are given in your quote and on our website. We will use reasonable efforts to meet them, but they are estimates rather than guarantees, and time is not of the essence unless expressly agreed in writing.

8. Ownership and intellectual property

On receipt of full payment, ownership of the finished website, including its code, design and content as delivered, passes to you. Your domain is registered in your name and remains yours throughout.

We retain ownership of any pre-existing tools, libraries, components or frameworks used to build it, and grant you a perpetual, non-exclusive licence to use them as part of your site. Third-party components remain subject to their own licences.

Unless you ask us in writing not to, we may display the completed work in our portfolio and refer to you as a client.

9. Cancellation and ending the agreement

Cancelling a build

You may cancel a project in writing at any time. You remain liable for work completed up to the date of cancellation, charged on a fair proportionate basis, and any deposit paid is not refunded once work has begun.

Cancelling a monthly plan

Either of us may end the monthly service by giving 30 days written notice. Fees already paid for the current period are not refunded. On termination we will provide a copy of your site files and cooperate reasonably with a transfer to another provider; hosting and maintenance stop at the end of the notice period.

Ending for breach

Either of us may end the agreement immediately, in writing, if the other commits a material breach and fails to put it right within 14 days of being asked to.

10. Warranties and faults

We will carry out our services with reasonable care and skill. If a fault in our work is reported within 30 days of the site going live, we will correct it at no charge.

This does not cover faults caused by changes made by you or a third party, by third-party services or plugins, by hosting outside our control, or by content you supplied. We do not warrant that the site will be uninterrupted or error-free, or that it will achieve any particular commercial result, search ranking or level of traffic.

11. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability arising out of or in connection with an engagement is limited to the total fees you have paid us for that engagement in the 12 months preceding the claim.

We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or loss or corruption of data, in each case whether direct or indirect.

You are responsible for keeping your own backups of any content you consider critical, in addition to any backups we maintain.

12. Confidentiality

Each of us agrees to keep confidential any non-public information the other shares in the course of the work, and to use it only for the purposes of the engagement. This obligation continues after the agreement ends.

13. Data protection

How we handle personal data is set out in our Privacy Policy. Where we process personal data on your behalf as part of running your website, we do so on your instructions and in line with applicable data protection law.

14. Changes to these terms

We may update these terms from time to time. The version in force for your engagement is the one published when your quote was accepted. Changes to terms governing an ongoing monthly service take effect 30 days after we notify you.

15. General

• Neither of us is liable for failure to perform caused by events beyond our reasonable control.
• If any clause is found to be unenforceable, the rest of these terms continue in force.
• A failure to enforce a term is not a waiver of the right to enforce it later.
• No one other than you and us has any right to enforce these terms.
• These terms are the entire agreement between us on their subject matter and replace any earlier discussions.

16. Governing law

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.